Last updated: September 22, 2026
1. General
1.1 This policy applies to the supply of products purchased on the celavy.co.il website, operated by CLVY BRANDS LTD, Company No. 517395323 (hereinafter: the "Company"). This policy complements the website's Terms and Conditions; in the event of a contradiction, mandatory legal provisions that cannot be waived shall prevail first, followed by the specific terms presented and approved in relation to the order.
1.2 Shipping methods, delivery areas, costs, package limitations, and collection options will be displayed on the website or at checkout, based on availability at the time of order. The Company may add, change, or discontinue a method or area regarding future orders.
2. Delivery Times
2.1 Unless otherwise displayed or stipulated by the Company regarding a specific product, area, or order, the delivery time is up to 7 business days from the date of final order confirmation by the Company.
2.2 An order completed and confirmed on a business day by 11:00 will be considered, for the purpose of counting delivery time only, as if that day is the first business day. An order completed or confirmed after 11:00, or on a non-business day, will be counted from the next business day.
2.3 "Business days" are Sunday-Thursday, and do not include Fridays, Saturdays, holiday eves, holidays, sabbatical days, and days when the operations of the Company, the logistics center, or the shipping provider are not legally active. The day the package is collected from the logistics center is not necessarily the day it is delivered to the recipient.
2.4 The delivery time is a standard maximum frame and not a commitment to a specific delivery time. An estimated date or delivery window provided by a shipping provider is for coordination and may change. A special condition presented on a product page, in a pre-order, in a limited edition, or in the order confirmation shall prevail for that order.
2.5 For the purposes of this policy, delivery shall be completed upon the delivery of the shipment to the approved destination or collection point, or upon making the order available for self-collection after a notification of readiness has been sent to the customer, according to the selected and approved delivery method.
3. Order Confirmation and Dispatch
3.1 The initial automated receipt notification is not a final confirmation and does not begin the delivery time count. The order will be considered confirmed after checking stock availability or the Company's ability to accept it, receiving payment confirmation from the relevant party, and the Company sending a final order confirmation.
3.2 The Company may split an order into multiple shipments, consolidate shipments, or choose an appropriate shipping provider, according to product type, address, availability, and operational considerations, provided that no additional payment is charged that was not duly presented or approved.
4. Delivery Areas and Costs
4.1 Delivery will be made to addresses located within the service areas of the Company and its providers. Displaying a shipping option at checkout does not preclude reasonable verification of the address and the feasibility of delivery before order confirmation.
4.2 Shipping fees, if applicable, will be displayed before payment confirmation. Shipping to a remote area, a package exceeding standard dimensions or weight, express service, or special service may involve additional payment or terms that will be displayed in advance.
4.3 If it is not possible to deliver to the provided address, the Company may, in coordination with the customer and subject to law, suggest a collection point, an alternative address, another delivery method, or cancellation and refund for the portion not delivered.
5. Delivery Details and Cooperation
5.1 The customer is responsible for providing full, correct, and up-to-date name, phone number, address, and access details, and for ensuring reasonable availability to receive the shipment. The Company or the shipping provider may contact the customer for coordination, address verification, or to complete details.
5.2 A delay or expense caused by incorrect or missing details, lack of response, refusal to accept, access limitation not disclosed in advance, or other circumstances within the customer's control may lead to postponement of delivery, return of the package, and reasonable charges for shipping or re-shipping, as permitted by law and after providing appropriate information to the customer.
5.3 Delivery to an adult present at the address, a business, a reception desk, a guard, a collection point, or another agreed-upon location shall be considered delivery, provided the customer has approved this or it is customary and reasonable under the circumstances. Deliveries should not be left unattended except by prior authorization or arrangement.
6. Delivery Attempts and Failed Deliveries
6.1 The number of delivery attempts and the method of coordination are determined by the shipping provider and the chosen level of service. If delivery is not completed after the attempts standard to the provider, the package may return to the logistics center or the Company.
6.2 In the event that delivery failed due to a circumstance within the customer's control, re-shipping or return may involve an additional reasonable fee. If the non-delivery was caused by the Company or a provider on its behalf, the Company will act to re-deliver or provide another solution in accordance with the law and the circumstances.
6.3 A shipment to a collection point will be held for the period notified by the shipping provider. Failure to collect on time may lead to the return of the package and a charge for additional shipping costs, subject to the law.
7. Delays and Circumstances Beyond the Company's Control
7.1 Delivery times do not include delays caused by circumstances beyond the Company's reasonable control, including security or emergency situations, war, terrorism, force majeure, extreme weather, pandemic, strike or lockout, road blockage, system or communication failure, customs or import delays, shortages, acts of authority, or significant failure by an infrastructure or shipping provider.
7.2 During periods of unusual demand, including holiday eves, holidays, intermediate days (Chol HaMoed), widespread sales, and peak sales months, changes and delays may occur. The Company may publish adjusted delivery times for future orders and will endeavor to update the customer in the event of a significant delay known to it.
7.3 In the event of such a delay, the Company shall be entitled, in accordance with the law and the circumstances, to adjust the delivery method, extend the time within a reasonable period, offer an alternative, or cancel the part that cannot be delivered and refund the amount paid for it. Nothing herein shall derogate from a right that cannot be waived.
8. Tracking, Loss, and Damage in Transit
8.1 If a tracking link is provided, the information displayed therein is received from the shipping provider and may be updated with a delay. The Company may rely on the provider's records for investigation, subject to the customer's right to present other information.
8.2 If the shipment did not arrive on time, was received damaged, incomplete, or with signs of tampering, please contact the Company as soon as possible, and in case of visible damage preferably within 24 hours of delivery, and include the order number, a description, and photos of the package, shipping label, and product. Prompt notification allows for the preservation of evidence and action against the shipping provider; a delay in reporting shall not derogate from any non-waivable rights under the law.
8.3 Do not discard packaging, labels, or damaged products until a reasonable investigation is complete. After inspection, the Company will act in accordance with the law and the circumstances, including completion, replacement, re-shipping, credit, or refund, as appropriate.
9. Self-Collection
9.1 Self-collection will be possible only if the option was displayed and approved in the order and only after a notification that the order is ready has been sent. Do not arrive before receiving such notification.
9.2 Unless otherwise stated in the order confirmation, collection will take place at the following address:
5 Tel Giborim, Tel Aviv-Yafo
On Sundays-Thursdays between 09:00-17:00, except for holiday eves, holidays, and days when the center is closed. The Company may update the location or hours for future orders or by individual arrangement.
9.3 For collection, you must present the order number and reasonable identification. Collection by another person may be subject to prior approval and verification of details. An order not collected within 14 days of the readiness notification may be moved to other storage; the Company will be entitled to contact the customer for coordination and charge for reasonable costs actually incurred, as permitted by law and after providing appropriate notice.
10. Pre-orders and Special Products
10.1 For a pre-order, special order product, limited edition, or product with a future availability date, the delivery time will start from the date specified on the product page, at checkout, or in the order confirmation, and not from the date the order was placed, unless otherwise displayed.
10.2 An expected date based on production, import, or third-party supply may change. In the event of a significant change, the Company will update and act in accordance with the law, including providing an option for cancellation when required.
11. Customer Service and Policy Updates
11.1 For delivery inquiries, please contact us with your order number:
Email: support@celavy.co.il
Phone and WhatsApp: 054-278-2484
Customer Service Hours: Sundays-Thursdays, 10:00-14:00, except for holiday eves and holidays.
11.2 The Company may update this policy from time to time. The version published on the website will apply henceforth and will not change delivery terms already confirmed, unless required by law, the change benefits the customer, or valid consent has been given.